ITIL® 4 Strategist: Direct, Plan and Improve (DPI)

Skills Gained

The purpose of the ITIL 4 DPI module is to provide candidates with an understanding of:

• the key concepts of Direct, Plan and Improve
• the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
• how to use the key principles and methods of continual improvement for all types of improvements
• how to use the key principles and methods of Organisational Change Management to direction, planning and improvement
• how to use the key principles and methods of measurement and reporting in directing, planning and improvement
• how to direct, plan and improve value streams and practices
• how to manage risks in an effective way during direction, planning, and improvement
• how to manage portfolios and make effective decisions
• how to develop an effective business case
• how to direct strategies and actions through Governance, Risk, and Compliance (GRC)
• how to develop meaningful, detailed value stream maps (VSM)
• continual improvement of the service value chain and practices

Key Topics

Module 1: Course Introduction

• Let’s Get to Know Each Other
• Course Overview
• ITIL 4 Certification Scheme
• Course Learning Objectives
• Course Components
• Course Agenda
• Module-End Exercises
• Exam Details

Module 2: Core Concepts of DPI

• Key Terms Covered in the Module
• Module Learning Objectives
• Basics of Direction
• Basics of Planning
• Basics of Improvement
• Other Core Elements

Module 3: DPI through Service Value Chain and Guiding Principles

• Key Terms Covered in the Module
• Module Learning Objectives
• DPI of the SVS
• DPI of Guiding Principles

Module 4: Role of Direction in Strategy Management

• Key Terms Covered in the Module
• Introducing Startegy Management
• Developing Effective Strategies

Module 5: Implementation of Strategies

• Key Terms Covered in the Module
• Module Learning Objectives
• Managing Risks
• Making Decisions through Portfolio Management
• Directing via Governance, Risk, and Compliance (GRC)

Module 6: Introduction to Assessment and Planning

• Key Terms Covered in the Module
• Module Learning Objectives
• Core Concepts of Assessment
• Conducting Effective Assessments
• Core Concepts of Planning

Module 7: Assessment and Planning through Value Stream Maps (VSM)

• Key Terms Covered in the Module
• Module Learning Objectives
• Introducing VSM
• Developing VSM
• Knowing More About VSM

Module 8: Measurement, Reporting, and Continual Improvement

• Key Terms Covered in the Module
• Module Learning Objectives
• Measurement and Reporting
• Alignment of Measurements and Metrics
• Success Factors and Key Performance Indicators
• Continual Improvement

Module 9: Measurements and Continual Improvement through Dimensions and SVS

• Key Terms Covered in the Module
• Module Learning Objectives
• Measurements for the Four Dimensions
• Continual Improvement of the Service Value Chain and Practices

Module 10: OCM Principles and Methods

• Key Terms Covered in the Module
• Module Learning Objectives
• Basics of OCM
• OCM throughout DPI and Service Value Chain
• Resistance and Reinforcement

Module 11: Communication Principles and Methods

• Key Terms Covered in the Module
• Module Learning Objectives
• Basics of Effective Communication
• Communication with Stakeholders

Module 12: SVS Development Using Four Dimensions

• Key Terms Covered in the Module
• Module Learning Objectives
• Organisations and People in the SVS
• Partners and Suppliers in the SVS
• Value Streams and Processes in the SVS
• Information and Technology in the SVS

Target Audience

This course is aimed at the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4.

Anyone wishing to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation must attend.

This course and the related certification can be beneficial for the following roles:

• IT Support Staff
• IT Consultants
• Business Managers
• Business Process Owners
• IT Developers
• Service Providers
• System Integrators
• Anyone working in a Devops team

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 0429 003 500

Prerequisites

A pass in the ITIL 4 Foundation exam. Proof will need to be provided before attending this course.

Industry Association Recognition

Project Management Institute (PMI)^®

• Contact Hours: 21 hours
• Professional Development Units (PDUs): 21 PDUs

Australian Institute of Project Management (AIPM)

• Continual Professional Development (CPD) points: 10 points