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ITIL®4 Foundation Course Online Live


2 days


$1320 Inc GST


2 Exam vouchers


Learn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, and earn the ITIL 4 Foundation Certificate in IT Service Management in two days!

We are Australian Owned and operated and our certified experts also write the course that you will learn from .

We are a Globally accredited Authorized Training Organization Via Peoplecert on behalf of AXELOS.
Please see our accreditation here.

The objectives of this course is to help the candidates understand the key concepts of service management and the ITIL 4 service management framework and better prepare for the ITIL® (4) Foundation examination. In addition to the course we offer a rich learning experience that helps the participants understand ITIL 4 and relate ITIL to their own work environment. This rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and assessment tools such as the award-winning Champions. The course contains practical material for reference back in the workplace.

All full paying students get access to the following:

  • Expert instruction for entire ITIL4 Foundation Course
  • 1 x Printed or PDF student manual (Your Choice)
  • 2 x Exam vouchers (Exam can be taken at anytime from your own PC – 12 months expiry for the vouchers.*)
  • Access to award winning Champions portal for self-assessment
  • Access to Elearning site and all additional resources
  • Mock exams, additional readings, and handouts (PDF format)
  • Pre exam coaching, tips and tricks review session
  • Access to certified ITIL Expert via online forum and LMS support
  • Participation in this course gives you heavy discounts on all intermediate ITIL4 Courses

ITIL® 4 has been designed to help organisations meet the increasing demand from the current complex digital environment. ITIL 4 has been designed to be compatible with ITIL v3 to further add knowledge to a fantastic framework.

The benefits for you to move to ITIL® 4 are:

  • Keeping your Best Practice skills up to date
  • Use the latest knowledge to save money and time at work
  • Better understand the current concepts used by Best in Class service providers (Dell, HP, Microsoft, Amazon, Google)

This course pricing includes the ITIL 4 Foundation Certificate Exam after completion of the course. It is a 60 minute exam, with 40 multiple choice questions and a pass mark of 65%. Free access to the award winning Champions assessment tool, as well as practice exam papers are provided. We have certified experts who will sit down and review any of your concerns to help assist in preparation. The exam is online and the results will be available immediately. You can choose to the do the exam in the classroom or remotely form your home.

*Take2 exam voucher – read more

Play Video
Free subscription to My ITIL for ALL Foundation candidates
Special offer
1 month Free Champions Premium membership for students who purchase this product
Special offer
Key Topics

>   Core concepts, definitions and terminology of ITIL
>   Structure and benefits of ITIL 4
>   The ITIL Certification path
>   Service Management: Key Concepts
>   The Guiding Principles
>   The Four Dimensions of Service Management
>   Service Value System
>   Continual Improvement
>   Overview of ITIL Practices

Skills Gained

After completing this ITIL training course, students will:

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help an organisation to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
  • Understand the key concepts of continual improvement
  • Learn the various ITIL practices and how they contribute to value chain activities
Key Topics

After completing this ITIL training course, students will:

Introduction to the core concepts of ITIL 4

Key definitions and terminology of the ITIL 4 model

Structure and benefits of ITIL 4

The ITIL Certification path

Service Management: Key Concepts

  • Value and Value Co-Creation
  • Value: Service, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs, and Risks

The Guiding Principles

  • The Seven Guiding Principles
  • Applying the Guiding Principles

The Four Dimensions of Service Management

  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and Pestle Model

Service Value System

  • Overview of Service Value System
  • Overview of the Service Value Chain

Continual Improvement

  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles

Overview of ITIL Practices

  • Purpose of ITIL Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice
Target Audience

The ITIL® (4) Foundation course targets candidates in the IT and business domains who wish to take first steps into service management. Previous candidate that are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4 will also benefit. This course and the related certification can be beneficial for the following roles:

  • IT Service Management
  • Operations and Incident management
  • IT Change & Release management
  • IT Supplier & Vendor management
  • Business Analysis and Design
  • Business analysts & Service desk analysts
  • IT Architects
  • Development
  • IT Project & Programme Management
  • Risk and Compliance
  • Information Security management

We can also deliver and customize this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 0429 003 500 or fill in our contact form here.


There are no pre-requisites for this course, however it is assumed that course participants are working or have worked in an IT environment or equivalent.

Industry Association Recognition

Project Management Institute (PMI)®

  • Contact Hours: 21 hours
  • Professional Development Units (PDUs): 21 PDUs

Australian Institute of Project Management (AIPM)

  • Continual Professional Development (CPD) points: 10 points

The supply of this course by ACG is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrollment in the course is conditional on acceptance of these terms and conditions.

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See what our clients have said about us

Komali's testimonial

I HIGHLY recommend ACG for anyone trying to get their certification, I got mine 🙂, and it was easy! The course comes with e-learning capability (I was able to access the online course easily , with great customer service). The online course helped me to go over the lessons/slides anytime I needed to review a topic after I left the classroom.

Sharons's testimonial

Best investment I made for my certification! I don't think I would have passed the exam if I did not have this expert guidance. I enjoyed the extra value adds like the exam practice on the champions website. It was well written and delivered, as well as easy for me to understand for a such a difficult topic. I've recommended it to my colleagues 🙂

Adam's testimonial

I like the fact that this book works slide by slide with the free eLearning. I can find the important stuff easily online via searching, plus it's narrated in a language that I can understand! I like how it's not all text, makes it easier to learn. The website support is very fast. It's clear the trainers have had years of experience in training Cyber Security.


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ACG Online Live

Contact Us


21/ 12/ 20 - 22/ 12/ 20


9:00 am - 5:00 pm


$1320 Inc GST


Online Live (Streamed live)
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