Home Events Booked out – ITIL®4 Fdn Course 2 Days Feb 17-19th 2020

Booked out – ITIL®4 Fdn Course 2 Days Feb 17-19th 2020

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After completing this ITIL training course, students will:

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help an organisation to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
  • Understand the key concepts of continual improvement
  • Learn the various ITIL practices and how they contribute to value chain activities

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Introduction to the core concepts of ITIL 4
Key definitions and terminology of the ITIL 4 model
Structure and benefits of ITIL 4
The ITIL Certification path

Service Management: Key Concepts

  • Value and Value Co-Creation
  • Value: Service, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs, and Risks

The Guiding Principles

  • The Seven Guiding Principles
  • Applying the Guiding Principles

The Four Dimensions of Service Management

  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and Pestle Model

Service Value System

  • Overview of Service Value System
  • Overview of the Service Value Chain

Continual Improvement

  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles

Overview of ITIL Practices

  • Purpose of ITIL Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice

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The ITIL® (4) Foundation course targets candidates in the IT and business domains who wish to take first steps into service management. Previous candidate that are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4 will also benefit. This course and the related certification can be beneficial for the following roles:

  • IT Service Management
  • Operations and Incident management
  • IT Change & Release management
  • IT Supplier & Vendor management
  • Business Analysis and Design
  • Business analysts & Service desk analysts
  • IT Architects
  • Development
  • IT Project & Programme Management
  • Risk and Compliance
  • Information Security management

We can also deliver and customize this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 0429 003 500 or fill in our contact form here.

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There are no pre-requisites for this course, however it is assumed that course participants are working or have worked in an IT environment or equivalent.

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Project Management Institute (PMI)®

  • Contact Hours: 21 hours
  • Professional Development Units (PDUs): 21 PDUs

Australian Institute of Project Management (AIPM)

  • Continual Professional Development (CPD) points: 10 points

[/x_tab][/x_tabs][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”16″ ][cs_element_layout_row _id=”17″ ][cs_element_layout_column _id=”18″ ][cs_element_headline _id=”19″ ][cs_element_text _id=”20″ ][/cs_element_layout_column][cs_element_layout_column _id=”21″ ][cs_element_headline _id=”22″ ][cs_element_text _id=”23″ ][cs_element_headline _id=”24″ ][cs_element_text _id=”25″ ][x_button type=”flat” shape=”rounded” size=”large” block=”true” circle=”false” icon_only=”false” href=”#mec_book_form_date” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””]Register![/x_button][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][/cs_content]

Date

17/ 02/ 20 - 18/ 02/ 20

Time

9:00 am - 5:00 pm

Cost (Ex GST)

$1000

Location

Melbourne
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