
($1100 Inc GST) ITIL®4 Foundation Course 3 Days March 17-19th 2020
[cs_content][cs_element_section _id=”1″ ][cs_element_layout_row _id=”2″ ][cs_element_layout_column _id=”3″ ][x_button type=”real” shape=”rounded” size=”large” block=”true” circle=”false” icon_only=”false” href=”#mec_book_form_date” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””]Register![/x_button][x_custom_headline level=”h2″ looks_like=”h3″ accent=”true” style=”color: hsl(209, 67%, 30%);”]Overview[/x_custom_headline][cs_element_text _id=”6″ ][x_gap size=”50px”][x_tab_nav type=”five-up” float=”left”][x_tab_nav_item title=”Skills Gained” active=”true”][x_tab_nav_item title=”Key Topics” active=”false”][x_tab_nav_item title=”Target Audience” active=”false”][x_tab_nav_item title=”Prerequisites” active=”false”][x_tab_nav_item title=”Industry Association Recognition” active=”false”][/x_tab_nav][x_tabs][x_tab active=”true”]
After completing this ITIL training course, students will:
- Understand the key concepts of ITIL service management
- Understand how ITIL guiding principles can help an organisation to adopt and adapt ITIL service management
- Understand the four dimensions of ITIL service management
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
- Understand the key concepts of continual improvement
- Learn the various ITIL practices and how they contribute to value chain activities
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Introduction to the core concepts of ITIL 4
Key definitions and terminology of the ITIL 4 model
Structure and benefits of ITIL 4
The ITIL Certification path
Service Management: Key Concepts
- Value and Value Co-Creation
- Value: Service, Products, and Resources
- Service Relationships
- Value: Outcomes, Costs, and Risks
The Guiding Principles
- The Seven Guiding Principles
- Applying the Guiding Principles
The Four Dimensions of Service Management
- Organisations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- External Factors and Pestle Model
Service Value System
- Overview of Service Value System
- Overview of the Service Value Chain
Continual Improvement
- Introduction to Continual Improvement
- The Continual Improvement Model
- Relationship between Continual Improvement and Guiding Principles
Overview of ITIL Practices
- Purpose of ITIL Practices
- The Continual Improvement Practice
- The Change Control Practice
- The Incident Management Practice
- The Problem Management Practice
- The Service Request Management Practice
- The Service Desk Practice
- The Service Level Management Practice
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The ITIL® (4) Foundation course targets candidates in the IT and business domains who wish to take first steps into service management. Previous candidate that are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4 will also benefit. This course and the related certification can be beneficial for the following roles:
- IT Service Management
- Operations and Incident management
- IT Change & Release management
- IT Supplier & Vendor management
- Business Analysis and Design
- Business analysts & Service desk analysts
- IT Architects
- Development
- IT Project & Programme Management
- Risk and Compliance
- Information Security management
We can also deliver and customize this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 0429 003 500 or fill in our contact form here.
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There are no pre-requisites for this course, however it is assumed that course participants are working or have worked in an IT environment or equivalent.
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Project Management Institute (PMI)®
- Contact Hours: 21 hours
- Professional Development Units (PDUs): 21 PDUs
Australian Institute of Project Management (AIPM)
- Continual Professional Development (CPD) points: 10 points
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